Our cancellation conditions have been changed for all bookings so that you can book your holiday with us with confidence.

Our cancellation conditions are valid according to the terms and conditions.

Stornobedingungen für die Wintersaison 2020/21

Free cancellation by the holiday maker and the hotelier for the period from December 9, 2021 to March 5, 2022 up to 14 days before arrival is possible if:

however, free cancellation by the holiday maker and the hotelier for the period from December 4, 2020 to October 10, 2021 is still possible up to 14 days before arrival, if:

The arrival or departure to Serfaus-Fiss-Ladis cannot be guaranteed due to a border closure by our government or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government.
Any down payments made by June 1, 2021 will be reimbursed as a voucher for a future vacation with us. The credit is valid until October 2024
Furthermore, we guarantee you a safe holiday in connection with the currently applicable legal requirements and at the same time ask for your understanding that the previously accustomed services cannot always be fully fulfilled and the operation of our hotel must be adapted to the measures (due to Covid 19 ).
Please note the valid official regulations for the sale of ski passes.

DETAILED CANCELLATION POLICY AND TRAVEL INSURANCE

Stornierungsbedingungen wurden für alle Sommerbuchungen.

During your entire stay with us, we ask you to observe the following points.

Keep a minimum distance of one meter from other people who do not live in the same household and avoid group formation.
Refrain from shaking hands when greeting.
Regular hand washing and disinfection at anti-viral disinfection stations.
Wearing mouth and nose protection is necessary in supermarkets, retail outlets, pharmacies, doctor's offices, public transport, banks, parishes and in churches

- In the ticket halls of the mountain railways
- In all queuing and waiting areas by the railways, chairlifts and the Serfaus subway
Immediate notification to the hotel management if any symptoms of illness occur during the holiday.
If there are individual travel restrictions for your country of origin, region or district or if an entry restriction is in place in Austria, we ask you to inform us immediately. Any conditions, such as a valid negative Covid-19 test, must be presented at check-in.

Mit den richtigen Maßnahmen durch die Krise. Wir sorgen für Sicherheit.

In order to guarantee you and your family a safe vacation, we have implemented the following hygiene measures:

Compliance with all recommendations of the WHO, regional and national health and hygiene regulations adapted to Covid-19.
Regular anti-viral cleaning of critical surfaces and points of contact.
Special training and testing of all employees.
Comprehensive hygiene stations for your safety can be found in the restaurant, at the reception and in the entire wellness area.
There are plexiglass panes at the reception, which enable and simplify personal contact with you.

Digital guest directory

Find out everything you need to know about our hotel and our location in our new digital guest directory. Simply click on the QR code or scan it and you will be informed.