Our cancellation conditions have been changed for all winter bookings so that you can book your holiday with us with confidence.

Our cancellation conditions for the winter season 2020/21 are valid according to the terms and conditions.

Free cancellation by the holiday maker and the hotelier for the period from December 4, 2020 to April 10, 2021 up to 14 days before arrival is possible if:

however, free cancellation by the holiday maker and the hotelier for the period from December 4, 2020 to April 10, 2021 is still possible up to 14 days before arrival, if:

  • The arrival or departure to Serfaus-Fiss-Ladis cannot be guaranteed due to a border closure by our government or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government.

  • Any down payments made by June 1, 2020 will be reimbursed as a voucher for a future vacation with us. The credit is valid until October 2024

  • Furthermore, we guarantee you a safe holiday in connection with the currently applicable legal requirements and at the same time ask for your understanding that the previously accustomed services cannot always be fully fulfilled and the operation of our hotel must be adapted to the measures (due to Covid 19 ).
Stornierungsbedingungen wurden für alle Sommerbuchungen.

During your entire stay with us, we ask you to observe the following points
(As of October 2020):

  •  
  • Keep a minimum distance of one meter from other people who do not live in the same household and avoid group formation.
  • Refrain from shaking hands when greeting.
  • Regular hand washing and disinfection at anti-viral disinfection stations.
  • Wearing mouth and nose protection is necessary in supermarkets, retail outlets, pharmacies, doctor's offices, public transport, banks, parishes and in churches

    - In the ticket halls of the mountain railways
    - In all queuing and waiting areas by the railways, chairlifts and the Serfaus subway

     
  • Immediate notification to the hotel management if any symptoms of illness occur during the holiday.
  • If there are individual travel restrictions for your country of origin, region or district or if an entry restriction is in place in Austria, we ask you to inform us immediately. Any conditions, such as a valid negative Covid-19 test, must be presented at check-in.

In order to guarantee you and your family a safe vacation, we have implemented the following hygiene measures:

  • Compliance with all recommendations of the WHO, regional and national health and hygiene regulations adapted to Covid-19.
  • Regular anti-viral cleaning of critical surfaces and points of contact.
  • Special training and testing of all employees.
  • Comprehensive hygiene stations for your safety can be found in the restaurant, at the reception and in the entire wellness area.
  • There are plexiglass panes at the reception, which enable and simplify personal contact with you.